Price-Match Guarantee

Price-Match Guarantee

OUR PRICE-MATCH GUARANTEE

If you have any further questions or need clarification regarding our price-match guarantee, please reach out to our customer service team. We are here to assist you and ensure a fair pricing experience with Thrive Health & Nutrition.

  • What is your price-match guarantee?

    Our price-match guarantee ensures that if you find a lower price on an identical item from a competitor, we will match that price.

  • How do I request a price match?

    To request a price match, simply contact our Customer Service team and provide them with the details of the competitor's offer, including the product, price, and any applicable terms or conditions either via a link or screenshot.

  • What qualifies for a price match?

    To qualify for a price match, the item must be identical in brand, product, flavour & size to the one we offer. The competitor's price must be currently advertised and available for purchase.

  • Which competitors do you price match against?

    We strive to be competitive in the market, and we are willing to consider price matches against reputable competitors. This does not include resellers such as; Amazon & eBay. Contact our Customer Service team with the competitor's details, and we will evaluate the request accordingly.

  • Do you price match both online and in-store prices?

    Yes, we consider price matches for both online and in-store prices, as long as the competitor meets our criteria for a valid price match.

  • How soon will I receive a response to my price match request?

    Our customer service team will respond to your price match request as quickly as possible, usually within one business day. We appreciate your patience during this process.

  • Is there a limit to the number of price matches I can request?

    There is no set limit to the number of price match requests you can make. However, we reserve the right to deny excessive or abusive requests.

  • Can I use a coupon or discount code with a price-matched item?

    No, additional discounts, coupons, or promotional offers cannot be applied to price-matched items. The price match offer cannot be combined with other discounts.

  • What happens if my price match request is approved?

    If your price match request is approved, we will adjust the price of the item to match the competitor's price before you make the purchase.

  • What if I find a lower price after I've made a purchase?

    Unfortunately, we cannot retroactively price match after a purchase has been made. Price match requests must be made prior to completing the purchase.